Wine Awesomeness Support Center

About Wine Awesomeness

• What is Wine Awesomeness?
• What kinds of wine will be featured in the WA Membership?
• Do you guarantee your wine?

Orders

• I didn't receive an order confirmation
• Can I return wine I ordered?
• I want to cancel my next order!
• When will I receive my wine?
• Why is my order "pending shipment"?
• I loved a certain wine in this month's box. Can I order more?
See all 9 articles

Shipping Questions

• ★ "No scheduled delivery date available at this time" or "delivery pending"
• ★ Help! I have an invalid tracking/airbill number!
• Can I have my shipment held somewhere for pickup?
• What is No-Rush Shipping?
• Avg Delivery Times
• Help! Can I delay this shipment?
See all 19 articles

Billing Questions

• Why do I have a recurring charge on my credit card?
• How do I change the cell phone number on my account?
• Can I use referral credits for my Monthly Journey?
• When will I be billed?
• How do I update my billing information?

WA Membership

• ★ Can I pick my wines for my next membership box?
• Where do I get this month's thebacklabel book?
• How do I add additional bottles to my next order?
• Unable to reactivate membership
• How does the WA Membership work?
• What does the WA Membership cost?
See all 15 articles

Gifts

• I think I received a Wine Awesomeness gift
• What kind of gift options does Wine Awesomeness offer?
• Can I gift a WA Membership?
• How do gift cards work?
• Can a gift card be used to purchase a WA membership?
• I haven't received my gift shipment!

Referrals & Special Promotions

• First-month promo code on membership
• How does your referral program work?
• How do I redeem my referral credits?

Other

• ★ Redeeming Special from Partner Deal Site
• Do you carry Kosher wines?
• I used a Groupon - why am I being charged again?
• How do I use my Zola code?
• How do I redeem Scratchy Code
• My offer/promotion link isn't working
See all 8 articles