Wine Awesomeness Support Center

theCHIVE Wine Club powered by Wine Awesomeness

• What is theCHIVE Wine Club?
• How do I customize my wine club preferences?
• When will my wine ship each month?
• Does someone have to sign for the delivery?
• Can I arrange my deliveries for when I’ll be home?
• Is it too late to change my shipping address?
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About Wine Awesomeness

• What is Wine Awesomeness?
• What kinds of wine will be featured in the WA Membership?
• Do you guarantee your wine?

Orders

• ★ Why is my order still pending shipment?
• I want to cancel my next order!
• When will I receive my wine?
• I loved a certain wine in this month's box. Can I order more?
• I think I have a bad bottle. What do I do? Can I return it?
• What is the WA Value Guarantee?
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Shipping Questions

• ★ Help! I have an invalid tracking/airbill number!
• What is No-Rush Shipping?
• Avg Delivery Times
• Help! Can I delay this shipment?
• When does my order ship?
• How much does shipping cost?
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Billing Questions

• Why do I have a recurring charge on my credit card?
• How do I change the cell phone number on my account?
• Can I use referral credits for my Monthly Journey?
• When will I be billed?
• How do I update my billing information?

WA Membership

• Unable to reactivate membership
• How does the WA Membership work?
• What does the WA Membership cost?
• What are the perks of being a WA Member?
• What's a Monthly Journey?
• I don't like certain wines, can you tailor my box to my preference?
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Accessories

• I didn't receive the accessories I ordered
• Can I get a refund for my accessories purchase?
• When will my accessories purchase ship?

Gifts

• I think I received a Wine Awesomeness gift
• What kind of gift options does Wine Awesomeness offer?
• Can I gift a WA Membership?
• How does my friend know who the gift membership is coming from?
• How do gift cards work?
• Can a gift card be used to purchase a WA membership?
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Referrals & Special Promotions

• How does your referral program work?
• How do I redeem my referral credits?

Other

• ★ Redeeming Special from Partner Deal Site
• I used a Groupon - why am I being charged again?
• How do I use my Zola code?
• How do I redeem Scratchy Code
• My offer/promotion link isn't working
• I love the internet, but can I talk to a human?
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