All sales are final, excluding damages or wine unfit for consumption, and we are not able to accept returns of any kind. If you believe you've received a wine that has gone bad and is therefore undrinkable, please reach out to a team member via online chat or by emailing firstname.lastname@example.org and we'll be happy to credit your account so that you can pick out something else from our wine shop. For damages, a photo of the damaged product(s) must be submitted.
Received a gift?
If you would like to submit a refund request for an e-gift card or gift membership, the request must be submitted by the cardholder of the original purchase.