Sorry to hear that!
1) If you were charged, check spam and junk folders
2) If it's not in spam or junk, there could have been a typo in the email address, so email or chat with us to sort that out!
3) If you were NOT charged, it sounds like the order probably didn't go through. If you're having trouble placing the order, please email or chat with us!
Chat hours: M-F, 10-4 EST