UPDATE AUGUST 14th, 2018: If you have received a failed order notice, but have not been able to update your payment information and/or reactivate your membership, please reach out to us at firstname.lastname@example.org or chat with us M-F, 10AM EST.
If you've recently updated your credit card information, please follow these steps:
1) Navigate to 'My Memberships' tab of your account here.
2) Click 'Update Credit Card and Shipping Addresses'
3) Check that your new credit info is set as the payment
If you follow these steps and you have not received a "success" message, please reach out to us at email@example.com or start a live chat with us M-F, 10 - 4 EST.