Help! I have an invalid tracking/airbill number!


In the case that you see the message above, this means your package is on the way, however, it hasn't been received by LSO, the final carrier for shipments going to Oklahoma and Alabama. Please note that we only send shipments out to LSO on Fridays, so LSO will likely receive the shipment the following Wednesday, at which time your tracking number will be active.

It can take 3-4 business days from the tracking notification email you received for your tracking number to be active. If the airbill number is still invalid after the 4th business day, please contact support with your order number so we can help.

If your package is being shipped via UPS or FedEx and the tracking number we emailed you can't be found, please contact support. 

We offer live chat hours from 10-4 EST, M-F. And, of course, you can always email us at and we'll get back to you - allow 1-2 business days for a response.


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