Help! My order is on its way, but I won't be home.

If your order has already been processed and shipped, we are not able to cancel your order at that point

There are a couple of options at this point. If your delivery is shipping via FedEx, you can select "Customize Delivery" on your tracking information to see if holding your package at a local FedEx facility (for 5 business days only!) is an option for you. For UPS shipments, it's best to create a free UPS My Choice to see if holding your shipment is an available option to you.

If you want your shipment to go to a different address, you will have to reach out to us directly. Contact us ASAP on live chat M-F 10-4 EST, or at Please reference your order number.

If you know your delivery is going to be problematic, don't wait until the last minute to reach out. Once the package has been shipped back to us, we are basically out of options other than reshipping the package back to you, which has a restocking and reshipping fee of $20. We highly recommend shipping to a work address if possible, so the getting a signature for these shipments won't be a problem.

We can be reached on chat M-F 10-4 EST or at


Have more questions? Submit a request
Powered by Zendesk