Help! My order is on its way, but I won't be home.

If your order has already been processed and shipped, we are not able to cancel your order at that point

That said, if you want to have your package held at a local shipping facility (for 5 business days only!), you can do so by creating a free account with UPS My Choice or FedEx Delivery Manager (if you have FedEx tracking it will need to be a FedEx facility, likewise for UPS). These accounts can also provide you with delivery alerts in addition to the shipping confirmations we send out.

If you want your shipment to go to a different address, you will have to reach out to us directly. Contact us ASAP on live chat M-F 10-4 EST, or at Please reference your order number.

If you know your delivery is going to be problematic, don't wait until the last minute to reach out. Once the package has been shipped back to us, we are basically out of options other than reshipping the package back to you, which has a restocking and reshipping fee of $20. We highly recommend shipping to a work address if possible, so the getting a signature for these shipments won't be a problem.

We can be reached on chat M-F 10-4 EST or at


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