When does my order ship?

Orders ship out within 1 to 2 business days,* excluding holidays. Allow an additional 2-7 business days (depending on where you live) for your shipment to arrive. Monitor the expected timing of your delivery using the tracking information found in your shipping confirmation email. 

If you haven't received a shipping confirmation email, and feel you should have, check your order status on your WA Account. If your order says pending shipment, see this article.

Additionally, we highly recommend you sign up for a free account with UPS or FedEx (depending on your wine carrier) to further manage and organize your shipments. UPS My Choice or FedEx Delivery Manager offer features such as: setting delivery alerts, providing delivery instructions, or holding shipments at eligible locations for five business days. 

*An issue with an address or back-ordered product may delay the shipment of your order. If any issues occur, we will reach out to you promptly.

 

If you are shipping to Oklahoma please read. 

Please note: As of March 2017, our Texas shipments now ship via FedEx, not LSO.

As of 8/15/15 the following changes have been made to our shipping policy. Namely, we've implemented the use of temperature-controlled trucks to move your wonderful wine from California to your destination and ensure its freshness along the way. These trucks only leave on Fridays. This will add a delay in delivery as a result. 

The tracking number you receive via email won't be valid until the last mile carrier (LSO) scans in your package, typically mid-week after it leaves our fulfillment center.

If you think you'll have issues with your delivery, you can chat with an LSO representative or call their customer service line. If you have any other questions, please feel free to reach out to us on chat M-F 10-4 EST.

 

Have more questions? Submit a request
Powered by Zendesk