About Wine Awesomeness
Orders
- ★ Why is my order still pending shipment?
- I want to cancel my next order!
- When will I receive my wine?
- I loved a certain wine in this month's box. Can I order more?
- I think I have a bad bottle. What do I do? Can I return it?
- What is the WA Value Guarantee?
Shipping Questions
- ★ Help! I have an invalid tracking/airbill number!
- What is No-Rush Shipping?
- Avg Delivery Times
- Help! Can I delay this shipment?
- When does my order ship?
- How much does shipping cost?
Billing Questions
WA Membership
- Unable to reactivate membership
- How does the WA Membership work?
- What does the WA Membership cost?
- What are the perks of being a WA Member?
- What's a Monthly Journey?
- I don't like certain wines, can you tailor my box to my preference?
Accessories
Gifts
- I think I received a Wine Awesomeness gift
- What kind of gift options does Wine Awesomeness offer?
- Can I gift a WA Membership?
- How does my friend know who the gift membership is coming from?
- How do gift cards work?
- Can a gift card be used to purchase a WA membership?
Kitchn Wine Club powered by Wine Awesomeness
- What is Kitchn Wine Club?
- How do I customize my wine club preferences?
- When will my wine ship each month?
- Does someone have to sign for the delivery?
- Can I arrange my deliveries for when I’ll be home?
- Help! My order is on the way, but I won't be home!
theCHIVE Wine Club powered by Wine Awesomeness
- What is theCHIVE Wine Club?
- How do I customize my wine club preferences?
- When will my wine ship each month?
- Does someone have to sign for the delivery?
- Can I arrange my deliveries for when I’ll be home?
- Is it too late to change my shipping address?
Referrals & Special Promotions
Other
- ★ Redeeming Special from Partner Deal Site
- I used a Groupon - why am I being charged again?
- How do I use my Zola code?
- How do I redeem Scratchy Code
- My offer/promotion link isn't working
- I love the internet, but can I talk to a human?