About Wine Awesomeness
Orders
- I didn't receive an order confirmation
- Can I return wine I ordered?
- I want to cancel my next order!
- When will I receive my wine?
- Why is my order "pending shipment"?
- I loved a certain wine in this month's box. Can I order more?
Shipping Questions
- ★ "No scheduled delivery date available at this time" or "delivery pending"
- Can I have my shipment held somewhere for pickup?
- What is No-Rush Delivery?
- Avg Delivery Times
- Help! Can I delay this shipment?
- When does my order ship?
Billing Questions
WA Membership
- ★ Can I pick my wines for my next membership box?
- Where do I get this month's thebacklabel book?
- How do I add additional bottles to my next order?
- Unable to reactivate membership
- How does the WA Membership work?
- What are the perks of being a WA Member?
Gifts
Referrals & Special Promotions
Other
- ★ Redeeming Special from Partner Deal Site
- Do you carry Kosher wines?
- I used a Groupon - why am I being charged again?
- How do I use my Zola code?
- How do I redeem Scratchy Code
- My offer/promotion link isn't working