About Wine Awesomeness

• What is Wine Awesomeness?
• What kinds of wine will be featured in the WA Membership?
• Do you guarantee your wine?

Orders

• ★ Why is my order pending shipment?
• I didn't receive an order confirmation
• I want to cancel my next order!
• When will I receive my wine?
• I loved a certain wine in this month's box. Can I order more?
• I think I have a bad bottle. What do I do? Can I return it?

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Shipping Questions

• ★ Help! I have an invalid tracking/airbill number!
• Can I have my shipment held somewhere for pickup?
• What is No-Rush Shipping?
• Avg Delivery Times
• Help! Can I delay this shipment?
• When does my order ship?

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Billing Questions

• Why do I have a recurring charge on my credit card?
• How do I change the cell phone number on my account?
• Can I use referral credits for my Monthly Journey?
• When will I be billed?
• How do I update my billing information?

WA Membership

• How do I add additional bottles to my next order?
• Unable to reactivate membership
• How does the WA Membership work?
• What does the WA Membership cost?
• What are the perks of being a WA Member?
• What's a Monthly Journey?

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Gifts

• I think I received a Wine Awesomeness gift
• What kind of gift options does Wine Awesomeness offer?
• Can I gift a WA Membership?
• How do gift cards work?
• Can a gift card be used to purchase a WA membership?
• Can gift cards be redeemed on both the WA Swag Shop and Wine Awesomeness?

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Referrals & Special Promotions

• First-month promo code on membership
• How does your referral program work?
• How do I redeem my referral credits?

Other

• ★ Redeeming Special from Partner Deal Site
• Do you carry Kosher wines?
• I used a Groupon - why am I being charged again?
• How do I use my Zola code?
• How do I redeem Scratchy Code
• My offer/promotion link isn't working

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