In the case that you see the message above, this means your package is on the way, however it hasn't been received by LSO, the final carrier for shipments going to Texas or Oklahoma. Please note that we only send shipments out to LSO on Fridays, so LSO will likely receive the shipment the following Tuesday, at which time your tracking number will be active.
It can take 3-4 business days from the tracking notification email you received for your tracking number to be active. If the airbill number is still invalid after the 4th business day, please contact support with your order number so we can help.
If your package is being shipped via UPS or FedEx and the tracking number we emailed you can't be found, it's possible the package hasn't been handed off to that carrier yet. In this event, check back in a day. If on the other hand the tracking info is already a few days aged, please contact support.
We offer live chat hours from 10-4 EST, M-F. And, of course, you can always email us at firstname.lastname@example.org and we'll get back to you - allow 1-2 business days for a response.